Comments on: Missing Data After an Upgrade http://vncscan.com/blog/2010/02/missing-data-after-an-upgrade/ VNCScan Enterprise Network Manager (VENM) Wed, 04 Jan 2012 14:02:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: mattcorbett http://vncscan.com/blog/2010/02/missing-data-after-an-upgrade/#comment-2263 mattcorbett Mon, 08 Feb 2010 16:30:34 +0000 http://vncscan.com/blog/2010/02/missing-data-after-an-upgrade/#comment-2263 I had this issue, but I'm using the default locations....After upgrading to 2010.2.4 and noticing that my data was missing, I tried a restore using the VENM backup manager. That didn't work, so I reinstalled 2010.1.22.201, and tried the restore again to no avail. Finally, I was able to get everything back by restoring a snapshot of the BZteck program files and MydocsVNCScan directories that I had copied to an alternate location before attempting the upgrade. So I'm back up and running on 2010.1.22. 201 . I had this issue, but I'm using the default locations….After upgrading to 2010.2.4 and noticing that my data was missing, I tried a restore using the VENM backup manager. That didn't work, so I reinstalled 2010.1.22.201, and tried the restore again to no avail. Finally, I was able to get everything back by restoring a snapshot of the BZteck program files and MydocsVNCScan directories that I had copied to an alternate location before attempting the upgrade. So I'm back up and running on 2010.1.22. 201 .

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]]> By: Royce http://vncscan.com/blog/2010/02/missing-data-after-an-upgrade/#comment-2262 Royce Fri, 05 Feb 2010 20:37:05 +0000 http://vncscan.com/blog/2010/02/missing-data-after-an-upgrade/#comment-2262 I am one who has the data and profiles in a location other than default - on a network drive where I've had them for years. I can't get the 2010.2.4 version to use the groups.xml file and data in that folder no matter what I do. The work around does not work for me. I simply uninstalled that version and went back to the 2009.12.7.200 previous version, changed the data location as I always need to do, and that version continues to work fine. No complaints, I know you'll get the problem resolved. By the way, I love VNC Console. I cannot begin to tell you how many hours of admin time it saves me every day, let alone year after year. Keep up the good work, it's appreciated! I am one who has the data and profiles in a location other than default – on a network drive where I've had them for years. I can't get the 2010.2.4 version to use the groups.xml file and data in that folder no matter what I do. The work around does not work for me. I simply uninstalled that version and went back to the 2009.12.7.200 previous version, changed the data location as I always need to do, and that version continues to work fine. No complaints, I know you'll get the problem resolved. By the way, I love VNC Console. I cannot begin to tell you how many hours of admin time it saves me every day, let alone year after year. Keep up the good work, it's appreciated!

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]]> By: Ed Carson http://vncscan.com/blog/2010/02/missing-data-after-an-upgrade/#comment-2261 Ed Carson Fri, 05 Feb 2010 19:11:54 +0000 http://vncscan.com/blog/2010/02/missing-data-after-an-upgrade/#comment-2261 I don't recall changing the default loation and cannot seem to restore a backup. Any suggestions? I don't recall changing the default loation and cannot seem to restore a backup. Any suggestions?

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